Privacy Policy | Data Protection

Privacy & Data Protection Policy

Last Updated: May 2026

At Gutter Plus, we take your privacy and the security of your personal information incredibly seriously. This Privacy Policy outlines how Gutter Plus ("we", "our", or "us") collects, stores, processes, and protects your personal data when you interact with our website (https://www.gutterplus.co.uk) or use our professional guttering, roofline, and flat roofing services.

We operate in strict accordance with the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018).

1. Important Information and Who We Are

Gutter Plus is the "Data Controller" for any personal information collected through this website or during the quoting and installation process. This means we are responsible for deciding how and why your personal data is stored and used.

If you have any questions about this privacy policy or wish to exercise any of your legal data rights, please contact our team:

Email: hello@gutterplus.co.uk
Telephone: +441403597552
Postal Address: Unit 2, Ivy House Farm Yard, Partridge Lane, Newdigate, Dorking, Surrey, RH5 5BU

2. The Personal Data We Collect

Under the UK GDPR, personal data means any information relating to an identifiable individual. We may collect, use, and store different kinds of personal data about you, which we have grouped together as follows:

Identity Data: Includes your first name, last name, and title.
Contact Data: Includes your billing address, structural installation address, email address, and telephone numbers.
Technical Data: Includes your internet protocol (IP) address, browser type and version, time zone setting, operating system, and platform used to access our website.
Usage Data: Includes information about how you use our website, pages viewed, and search terms used.

3. How We Collect Your Personal Data

We use different methods to collect data from and about you, including:

Direct Interactions: You give us your Identity and Contact data by filling out our online quote forms, contacting us via email, or speaking to our customer service team over the phone.
Automated Technologies: As you interact with our website, we may automatically collect Technical and Usage data about your equipment and browsing patterns. We collect this personal data by using cookies and similar tracking technologies.

4. How and Why We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use your personal data under the following legal bases defined by the UK GDPR and Data Protection Act:

Performance of a Contract: To process your enquiry, provide a free accurate site survey, issue an installation quote, and carry out our contractual installation or maintenance work on your property.
Legitimate Interests: To improve our website performance, protect our business against fraud, and maintain operational communication with past or future clients.
Legal Compliance: Where we need to comply with a legal or regulatory obligation (such as tax records).

Purpose / Activity	Type of Data	Lawful Basis for Processing
To register you as a new customer and book a site survey	Identity & Contact	Performance of a contract with you
To install roofing/gutter systems and issue your 10-year guarantee	Identity & Contact	Performance of a contract with you
To manage payments, fees, and accounting	Identity, Contact & Financial	Performance of a contract / Legal obligation
To protect, test, and maintain our website infrastructure	Technical & Usage	Legitimate Interests (running our business safely)

5. Data Retention: How Long We Keep Your Information

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Because our professional installations are backed by a 10-Year Insurance-Backed Guarantee, we securely retain customer identity and contact information for a minimum of 10 years from the date of completion. This ensures we can honor and validate your structural warranty seamlessly if you ever need to file a claim.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, contractors, and installers who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

7. Your Legal Rights Under UK GDPR

Under the UK GDPR and Data Protection Act 2018, you possess explicit rights regarding your personal information. You have the right to:

Request access to your personal data (commonly known as a "data subject access request").
Request correction of the personal data that we hold about you.
Request erasure of your personal data (the "right to be forgotten"), subject to specific legal or warranty requirements.
Object to processing of your personal data where we are relying on a legitimate interest.
Request restriction of processing of your personal data.
Withdraw consent at any time where we are relying on consent to process your data.

If you wish to exercise any of these rights, please contact us at hello@gutterplus.co.uk.

Right to Complain: You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.